My experience with NCOI (part of the Board Academy...

My experience with NCOI (part of the Board Academy) is positive. I had registered for a 4-month course in The Hague. Due to insufficient registrations for the The Hague location, the course was moved to Utrecht. For this I received an email if I agreed with this change. I felt I could have said No too, but in this case I agreed. Furthermore, at the 1st time I had login problems with E-Connect, the digital learning environment. I was helped well and quickly by phone, and after that it went by itself. General communication went to my satisfaction.
After the 1st lesson I had problems that had nothing to do with the course itself. I had discussed this with study advisors Eline and Ineke from the Board Academy. The response was understanding and smooth. I liked the personal contact. The study advisers had thought along with me and a solution was found.
I give 4 out of 5 stars. 5 stars means perfect and I think, in general, there is always room for improvement (fortunately, because perfection is boring; o)).
Disclaimer: NCOI is a large organization and I don't know the internal structure. My positive experience concerns the service of the NCOI part of the Academy of Education in the Netherlands.