I am from out of state. I would say that the I had...

I am from out of state. I would say that the I had a somewhat frustrating experience with this range. For starters, the attitude of one of the range officers was of absolute condescension. Had it not been for the gentleman who has checked us out I would have been outraged at this establishment.

Secondly, the individual on the phone stated the pricing was 29.00 for two people. This was the ONLY REASON we ve decided to patron this establishment. However, we were told after we have already started shooting and were ready to leave that it was actually 29.00 per individual. We ended up paying more than half the price had we decided to go elsewhere. The fact that they have a system which requires individuals to pay after using the range rather than showing people what they are expecting to pay for they are robbing patrons of the opportunity to decide what they are willing to pay, therefore a great experience. You are left feeling as if you have just been stuck with a major bill that you didn t prepare for.

I am from out of town and frequent LARRYS, as well as a couple of others. Although some are expensive, you know before hand specifically what you are paying for. You also pay BEFORE you enter the range so there is absolutely no surprise at the end of the day.

Finally, regarding this individuals attitude, I was never told that the hangers which hold the targets were supposed to be brought to the front desk after being used. We were told however that if they were damaged we would be charged $6.00 which is still overpriced, but understandable. That being said, when leaving, the person in question asked me where the hanger was. Initially I believed that he was referring to the hanger which was firstly damaged and needed to be replaced. This was not the case. He was referring to the new hanger replaced by the damaged one. I told him of its location and with this disdain and condescending tone he stated go back and get it . Mind you I am a full grown adult and this tone was indicative of that not being the case. Mind you, this is after we have already left the range location, taken our hearing protection off and were already paying for their service. This man also had his own hearing protection still on.

What he should have done was inform us of the descrepency and proceeded to get the hanger rather than have someone who is the guest put their equipment back on just to get a hanger. He also should have/could have taken another approach. Customer service is still important and this person FAILED!

Now I will be fair and say the individual whom checked us out, who was an older gentleman was very kind, and understanding of my frustration. He did state that they would communicate with the team. I want to than you sir for that understanding.

That being said, and finally...
The pricing was expensive and was completely unexpected, especially for someone who frequents ranges from out of town. I believe their payment system needs to be updated which would bring in more satisfied customers.

Had it not been for the gentleman who checked me out I would absolutely tell you to avoid this establishment. However, because of the gentleman who checked us out I will simply say proceed with caution. Make ABSOLUTELY SURE YOU KNOW WHAT YOU WILL BE PAYING IN TOTAL before you patron this establishment