Trey Underwood

Review of Hilton Atlanta / Embassy Suite...

Horrible- do not stay here. I have never reviewed ...

Horrible- do not stay here. I have never reviewed a hotel or restaurant but this trip was bad enough that it needs it.

We were first directed to room 1103 for our stay. The bathroom was covered in ants along the counter and going down into the sink (it looked like they were going through the pipes).

So we then went back down to request another room and we were directed to 1011. The "clean room" sticker on the door for COVID was hanging off the door upon arrival, it didn't look like the room had been cleaned very well. This room was on another corner of the building and still had ants in it running along the ceiling. I went to get water from the faucet in the living room for our dog, but the water was milky white and murky so we stopped using it. Both this faucet and the faucet in the bathroom didn't work and would spurt out air when the cold water knob was used. The bathroom sink faucet never had warm water no matter how long the warm water knob was turned. It was very apparent that the hotel and the rooms have aged in general and you can tell much of the furniture hasn't been replaced in years if not decades.

Upon checkout, we found out that parking cost us $28/day- I only discovered this from looking at my credit card, not from them telling us. When we first arrived, someone from the parking group asked if we were checking in, I said yes. He gave me a piece of paper with the code for the parking garage and told us to go around a park in the garage then go checkin- nothing else. When I asked about the parking charge while checking out, the desk attendant told me that it was listed on the piece of paper we were handed (of course in the smallest font on the paper). On top of that, the parking paper had an area at the bottom for the guest signature, assuming as a way to confirm consent to the parking charge. We were NEVER asked to sign this or told of the charge. When I asked about it, the hotel said "sorry the parking is run by a third party, you'll have to contact them". Of course, the parking attendants weren't on duty. So we asked the hotel for a phone number to call the parking third party. They then told us somehow they DONT have a PHONE NUMBER FOR THE PARKING GROUP?

The staff was very unhelpful on check out in general. Their response to every comment or dispute we had was "Sorry, you booked through a 3rd party/parking is through 3rd party/everything was through a 3rd party, it's not our problem"