Friendly and mostly helpful staff. The hotel looks...

Friendly and mostly helpful staff. The hotel looks newer than the rooms feel. Rooms are about the size of what you get at a Hampton Inn. Beds have no fitted sheets, so if you like them untucked (like me) it's a little annoying. No USB charging ports anywhere, but there are outlets at the desk and by the beds. BWI shuttle picks up at arrival doors 1 & 15, but when you call make sure to request the shuttle. I called asking where they pick up and half an hour later had to call again to *request* the shuttle.