Brandi Review of Joyce Koons Honda Buick GMC
WARNING: DO NOT GET YOUR VEHICLE SERVICED HERE! I ...
WARNING: DO NOT GET YOUR VEHICLE SERVICED HERE! I went in for a regular oil change and tire rotation. I ended up getting told that I needed to get the minor maintenance service. I dropped my vehicle off this past Friday and was told that I needed to get my brake fluid flushed, as well as have my oil pan re-sealed due to some sort of leak. I went ahead and got all of their recommended services done to my vehicle, and picked it up on the following Tuesday. I drove the vehicle Wednesday and experienced no issues, however on Thursday morning (today), when I attempted to drive to work, I literally almost lost my life. My brakes completely went out and I had to swerve to the side lane in an effort to avoid hitting the lady in front of me. I had no time to even see if there was oncoming traffic when I swerved because it happened so fast. Immediately after swerving, I pushed down on the brakes as hard as I could, put the vehicle in park, and turned it off. I had to restart it, and then attempted to drive back to the dealership. On my way back to the dealership, it began to malfunction again while I was on one of the most busiest highways (66). I immediately pulled over on the side of the highway and called the dealership so that they could come tow it. To add insult to injury, upon me explaining what happened, they told me that they would have a tow truck come, and after 30+ minutes I found that they never even called the tow truck company. Chris from the dealership told me that he gave me the number to call myself, despite the fact that he asked me what my location was on the highway. I then called the tow company myself, who informed me that the call needed to come from the dealership in order for the dealer to pay for the service, so I had to call the dealership yet again. Now, I'm sitting on the side of the road waiting for the tow truck. I could have lost my life twice due to their negligence in servicing my vehicle properly. In fact, I didn't even have these issues before they touched it! Now, I can't even drive the vehicle. To be continued...
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