Updated 11/13/20: When the service person arrived ...

Updated 11/13/20: When the service person arrived after my last set of issues with the basement system, other problems were discovered. One of the sump pumps they installed did not work at all, and the crew that sealed my crawl space did not connect the dehumidifier correctly so it created a pool of water in the crawl space from condensation. The service manager and operations manager came to my house that day and assured me that all of the problems would be taken care of. Now, as of 11/12/20, I am still having issues. Another nail hole in the plastic barrier is leaking water in my basement and water continues to seep through the concrete Tarheel poured over the gutter system. You can see the wet spots form in the concrete when it rains and my hand gets wet when I wipe across it. They say this is due to wicking but I can t understand why a waterproofing system would still allow water in my basement. The last time this happened, they sprayed a sealer on the concrete but that did absolutely nothing to fix the problem. I am now waiting for another service person to come back and try to fix the same problems they supposedly fixed last time. At this point, I cannot recommend Tarheel to anyone. The price of the system is far too high to be having these issues.

I will continue to update my review as problems arise or are fixed.



Updated 10/11/20: My basement system failed its first test so I m changing my review to 2 stars. Moisture is now seeping through the concrete, a nail hole in the plastic barrier, and I ve got standing water around a pipe. I will update my review again when Tarheel fixes these issues.



I am very pleased with the service Tar Heel provided. The crew that worked on our basement - Ian, Shannon and Kyle - were friendly, professional, answered all of our questions, and eased our concerns. They left a clean worksite and even finished a day early. This crew went out of there way to make sure we were happy with the service. Our sales rep, Dave, was very knowledgeable about the basement system, and answered all of our questions. He even made multiple trips to our house to make sure all of our concerns were addressed before the work started. Dave was very helpful and provided friendly service. We ve had one rain since the system was installed and everything is working properly! I will update my review if anything changes.