It's the terrible insurance company ever..please d...

It's the terrible insurance company ever..please don't hesitate to leave this insurance and be aware that your coverage won't protect you at all. At first your will be tempted if their premium is relatively cheaper, but think about their customer service and procedures. My vehicle was crashed and total loss so my wife and two kids were so urgently waiting for help, so we contacted the insurance company but they did not answer anything and did not have any service provided for customer like emergency road assistance or towing and they do not answer your call until their work hours 9 am.

Worse thing is that their answer is not professional and they never guide you whatever you do. For example, my vehicle was towed by my request after calling towing company and it's pulled over to auto shop that I used to use, but claim department guy Jason said they don't pay anything about inspection cost while mechanic was taking a look to see if it's possible to repair. So that mechanic is charging me about extra cost($500-$700) to inspect the vehicle and mechanic said it's the first time that insurance company did not pay and charge it to the customer for his 20 years experience.

Also, worst thing is they never guided me to do correct thing when I had an accident. For example, I had a Texas title because I moved from TX long time ago, and they refused the Texas title and asked me to go to DMV to change to NY title, it was supposed to be informed before waiting for a long time about 1 month, and mechanic said it's also so rare case because most of the insurance companies handle with other state's title without asking any change and extra effort at all.

One more worst thing is they kept charging me insurance premium even after pulling my vehicle and did not tell me anything about it, and I recently found my money was taken out to them even without vehicle..
And finally they said I should go to DMV to avoid the insurance premium and it's not related to title issue that they asked earlier. They could've gotten my money every month without the vehicle until I find - what an easy money!

Strongly recommend you, if you have the junk car and if it's okay to be not protected by the insurance and it's just to have the mandatory insurance, it's okay, but if you think to make a claim or be protected by this insurance company, don't be convinced by their a bit relatively cheaper premium, instead I would go to get GEICO / STATEFARM / ALLSTATE, you will realized when the time comes after accident...