Dawson Moyers

Review of Seton Medical Center Hays

Community of Kyle, this is a MUST read. Do not pas...

Community of Kyle, this is a MUST read. Do not pass it up.
We will not be back! I will choose another hospital for my loved ones care. We should have learned this previous visit 3 months ago! It was a horrible experience then also. We unfortunately tried them again.
Mr. Mook,
You can find patient name and chart with this info:
Room 426
Date of stay 03/30/17 - still here on 04/08/17

There is a huge "disconnect" between support services and the nursing staff. Support should respond asap to nurse requests. The nurses did a good job here. They requested time and time again for my wife to get the nutrition she needed. Out of 3 needed supplental Ensure drinks per day, 2 days none were d liveried and for 3 days they only delivered 1. Worst of all, the nurses were calling them repeatedly and asking for these. Housekeeping emptied the overflowing trash 3 days after overflowing. The floor was often dirty. Her scheduled breathing treatments were late many times. She was having difficulty breathing before they arrived. AND AGAIN THE NURSES CALLED MANY TIMES TO REQUEST THIS SCHEDULED TREATMENT. I think understaffing is the problem. Mr. Mook, there is more but I don't feel like continuing. Seton has a serious problem here. There is lots of work needing to be done. We had 2 visitors that told us they have had problems here also and that they will not return. We will not either. This is a must read for those considering visiting here. I will share this with the community.