Very disappointed with service from Reddaway. Was ...

Very disappointed with service from Reddaway. Was advised package would be delivered on 3/16, and to be home to sign for delivery. Waited all day at home and at 4:35 ( past delivery window they advised), I called Reddaway. They assured me that the driver was in Keizer, a short distance from my address, and they would be coming. I canceled evening plans to wait. No one showed up. I tried to call to find out what was going on, and business was closed. I called this morning, 3/17 and talked to someone I could hardly understand and he said it would be delivered. I asked if I could get a ballpark time, and he said anytime throughout the entire day. I feel like this carrier holds your items hostage and you must jump through their hoops and play their game. Very frustrating. Will not be ordering from any business who uses Reddaway for delivery!!!!