We (family of 4) stayed here for 3 nights.

We (family of 4) stayed here for 3 nights.

The good:
- nice central location to public transportation at Union Sq, close to Chinatown
- hotel public areas were beautiful
- the glass elevators fun for the kids
- the rooms were well appointed
- front desk staff was friendly
- concierge staff was very helpful
- rooms/hotel was clean
- houseman responsive when calls placed for needed items

In need of Improvement:
- when we checked in (4 of us) there was only one bath towel and no shampoo, conditioner, etc. in the room. I forget what else they forgot but we had to call housekeeping three different times to get what we needed. Good hotels have a base number of towels and increase it with higher occupancy. I assume this was just an oversight on their part and not a norm.
- at check in we told the front desk to give access to our room for my mother and step-father who would be arriving the next day. The next morning, we called the front desk to confirm they will have access to our room to store their stuff and freshen up since we will be out all day. Low and behold, when my mother and step-father arrived, they were at first denied access, told I would have to come to the front desk or let them in personally, and not until they complained did the desk finally find the notes on the room that they should be allowed access.

Overall, I would definitely stay there again and enjoy the Westin brand.