Gave it 3 stars, went in to pick up my clients cat...

Gave it 3 stars, went in to pick up my clients cats. The front staff was the least to say engaging or friendly. I overhead them speaking about their weekend plans, had me waiting over 35 mins to pick up the cats. Once the cats were home, they were sick for well over a week. Not sure if its common. But its certainly an inconvenience for an elderly person to be cleaning up after two sick cats vomit.