Walter Weismantel

Review of Halekoa hotel

Mixed feelings. The airport was inviting for Honol...

Mixed feelings. The airport was inviting for Honolulu. But, it was a veritable maze to get through the new COVID procedures. We went on line and followed every line and had the response from "travel.hawaii.gov" that we were ok. At the airport the QR code we got in Dfw was not what they wanted. We were directed to a separate line. Others had gotten wrist bands and were sent through. We did not get that option. The first lady took our phones and after a bunch of clicking came up with the QRcode we needed. She sent us down the line. Again while others went through we were cut out of line and sent to a separate line. That lady said we needed a different QR code. She took our phones and after about 5 minutes got each of us a NEW QR code. She sent us on our way. At the next check point we were again separated from the group and sent to a new line. That lady took our phones and came up with a new QR code and form that she said would get us out. At the next point again separated and after keying our phones an taking screen shots of things an looking at the CDC cards she gave us a paper that said ok to go in but not free of quarantine possible. The last lady looked at the paper and put a slash on it and said "Mahalo " and pointed down the sidewalk to the baggage claim.
A quarter of a mile later we reached the baggage carousel where all the bags had been removed due to taking over an hour to go through the "welcoming" process. We were not alone through all this as there were lines at each place.
None of what happened shows on or was explained on the "travel.hawaii.gov" site.
So glad we had not scheduled a pickup on our arrival and just took a taxi to the hotel. Upon arrival the hotel clerk told us none of the screen shots or qr codes we had were correct. She took our phones and click,click,click came to a form we should have gotten at the airport with 2 green check marks on it.
If you are coming to Honolulu allow hours to be processed before any planned event .