Absolutely the most God aweful service I have ever...

Absolutely the most God aweful service I have ever felt with, wait on the phone for a hour for someone to come on the phone then they have no idea what is going on and I have called multiple times for a return and now that they have drug theor feet I can no longer return it and now I'm forced to pay the outrageous amount that was previously discussed with the rep and was 10 times more than he originally said