Cam C

Review of One Stop Printers

Terrible customer service- extremely rude! Unfortu...

Terrible customer service- extremely rude! Unfortunately this appears to be the only print shop in Truro. I ve used this place three times and each experience has been extremely disappointing. The staff don t even acknowledge customers as they walk through the door. I m specifically talking about the older two, who possibly may own the business. I am always extremely polite and sweet and very tolerable, however have been offended by staff at this company a number of times. The first time I entered, it took a while for anyone to notice I was stood there, but when she did notice she barely even looked at me. I was also shocked by the price of having just one document printed. The second time, their computer wouldn t load my document but it didn t seem to bother them as they took their time chatting to each other and working at snail pace. I eventually had to leave as it was very hot in that tiny room and my little baby was becoming distressed. The third and last time I entered, I stood at the desk for some time, trying to make my presence known, as the man sat opposite me with his back to me eating a sandwich and browsing the web. I appreciate he must have been having a lunch break after a long morning s work, however he then turned around and spoke to me with a mouth full of food about something he was reading online which was very unprofessional. When I gave him my USB stick, he loaded my document which was a print screen of an important email I needed to post today.
He sat and appeared to be reading it for some time before he informed me that it s a web page and can t be printed. I explained to him that it was a print screen of a web page which he couldn t seem to understand and kept telling me it wouldn t print. You can imagine my frustration! He sensed this frustration and gave me my stick back and said he cannot serve me. I proceeded to tell them what I think of their awful customer service (which he argued back at me about rather than deal with in a professional manner) and left. I shall not be setting foot in that place ever again. Also the pricing is shocking and there s a much cheaper place in Newquay with excellent customer service called Cornish Print.