Only works 25% the time. Makes things a lot harder...

Only works 25% the time. Makes things a lot harder when you rely on them. I have sent over 50 emails over the year about issues and problems. I have spent over 15 hours of my time, not to mention countless staff hours trying to correct and solve issues that were on their side. It would have been far easier to just have staff call the patient after all the time, energy, and effort. SD