Deborah Dvorak

Review of We Escape

My family of 7 and a half arrived to suburban seri...

My family of 7 and a half arrived to suburban serial killer last Saturday. The staff from the beginning acted as if they had better things to do. We were the only people there.. No wait time which is the one star. The man helping us with our room asked if anyone had done one before in which half of us had so he stated "good that makes this easy" therefore did not explain to the others. We entered and he said "pay attention to the video its important" there was sound but no video. When we called for a clue on a walkie talkie he said It was not a clue anyway. Room was not set up well. At the end we asked another man different from the first if he could explain the room and what we missed "It would take to long to explain" no other guests were there that I saw. Employees were not helpful. Bathroom was dirty. Overall NOT a good experience. We have been to other places that made you feel welcome from beginning to end but this one was definitely not. I am sure I will not be getting a reply from facility just wanted to warn others to go to another place not this one. I even told the guy that we were not pleased with our experience and he just walked away. I am assuming the great comments are from owners or employees not actual customers or maybe we went on the day employees were quitting.