The concierge service reps are super nice as they ...

The concierge service reps are super nice as they are apologizing for having to reschedule another appointment. It's been almost 5 months and they still haven't completed installation. After 2 installation appointments, we have a few good shutters, a few with paint overspray, and a window without a shutter due to it being broken (several pieces) when the box was opened. They have called to reschedule appointments on the appointment date or the day prior on a few occasions. We were supposed to have another appointment today between 9-1 but their guy didn't show up.