T

Teri Johnson

3 years ago

Very disappointed in service especially front desk...

Very disappointed in service especially front desk person....waste of my money...I had to pay out of pocket because they don't accept Western Health Advantage...my appointment time was rescheduled four times, first two times they called, third they did not so I had to wait 30 mins and fourth when they called to cofirm and told me the time was changed again.....I had to cancel because I could not reschedule my client appointments.....today I go and gal couldn't find my appointment...she asks the other front desk gal and she says they cancelled all my future appointments when I couldn't go to the prior...no apologies ...I drove 40 minutes in traffic....needless to say will not recommend or go back....the actual physical therapy session was also disappointing...most times they have interns that are not trained themselves showing patients stretches etc....I'm paying $80 for my session I expect a certified PT person...

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