Derrick Wills

Review of Hotel Nikko Atlanta

Let's be clear! If I could give a -5 star review I...

Let's be clear! If I could give a -5 star review I would. Each negative star would represent $100 they drafted from my credit card that they had no right to. The zero rating would be for their staff. Specifically the GM. A short unpleasant lady that clearly needs a refresher course in customer service. If I come to your front desk and tell you I have a problem and I'm able to show you proven documentation you should immediately look for a remedy to the issue and a way to help with the inconvenience. It was like pulling teeth. Its laughable that the GM offered me to comp my valet parking (which are like a pack of wild dogs when it comes to tips) after taking $500 additional off of my credit card. It's the principle for me. The fact that no one in that hotel is willing to be a ADULT and take responsibility for their actions. If you mess up you make it right and follow through. With that said I'm currently on a 19 minute hold with the hotel after I asked to speak to their accounting department that was supposed to send my credit card company a letter stating that the charges we invalid after speaking with them Saturday morning. I guess I'll have to take my complaints further. I'd suggest to anyone looking to stay in the area to stay at the Westin or JW both are near by. Lastly their Bloody Mary's were piss poor for $15 with zero garnish. $15 Bloody Mary's don't come with Absolute vodka and bottled Bloody Mary mix. I'd suggest the Grand Hyatt Buckhead to anyone with a masochistic fetish for horrible treatment or if you've never stayed anywhere nice before. If the Ritz Carton didn't move I would have stayed there. Actually if there was a Super 8 on the block I would have gotten better service there. Just so we are clear I literally have been on hold for over 30 minutes now. Below is a real picture taken outside and in this roach coach's lobby.