Esther Schinzler

Review of Marriott Courtyard and Residen...

My husband and I stayed here for our anniversary t...

My husband and I stayed here for our anniversary trip to Austin. While it is a nice hotel, we will never be staying at a Marriott again, anywhere. The second night of our trip, there was a party going on in the room next to us. After an hour of listening to it, we pushed the button on the room phone that should have connected us to an employee immediately. Apparently this button did not work, as we tried this multiple times. An hour later, we tried again, but we had to use our cell phone to call the front desk as the room phone didn't work. The party quieted down for about an hour, then they were at it again. There are signs posted all over the lobby saying there is a zero tolerance noise policy and zero tolerance for a room having over 4 people in it. According to the hotel, zero tolerance really means you have multiple warnings. To make it worse, since the second night was a holiday, we paid almost $100 more to sleep there than the first night, and we couldn't even sleep. We are very disappointed in the way they handled this, and will never be staying at a Marriott again.