Gretchen Cattren

Review of ASU Bookstore

Can you say awful? I've spent the better part of ...

Can you say awful? I've spent the better part of today trying to return my rented textbooks. First, I was told the books could not be returned without my receipt. Why? I wasn't looking for money, just honoring the terms of the rental agreement. Second, I tried to do the online process to return them because I couldn't go back to the store today. Unfortunately I decided to rent a book from the store ,not processed online, so I was told that book couldn't be returned with the other ones. This is where it gets silly. I was told I would be charged the price of the book plus a non return penalty, but I could adjust the rental agreement online and pay only the difference between what I paid to rent it and the cost of the book. I like that option better. However, because I didn't rent it online, there is no online agreement to adjust. Furthermore, the store couldn't adjust my account over the phone. I was told I had to come in and pay the difference. If i could come in, I would just return the $*&king book! Then, I was told after being charged the full price of the book the store would continue to solicit me until I made it official that I was keeping the book. I'm not a finance major, but wouldn't my purchase of the book solidify ownership? I called the store back and got voice mail or hung up on.
I called the downtown location and explained everything that happened and was told that you don't need the receipt to return rentals. Their instructions to me were to include the book in the box with a note and there should be no penalty. Thank you downtown lady! You rock!