Worst customer service. They cancelled our service...

Worst customer service. They cancelled our service appointment and when they did Robin was very rude. You would think they would be apologetic because they cant come when they said they would. So we rescheduled. When they guy shows up he said "oh we cant work on this, it's too old." So this company sends a guy out to your house for $109 to hand you a piece of paper with a rebuild quote of $1980! When we made the appointment Robin told us the service fee is $109, and if we have to do any REPAIRS we will use that 109 toward the parts and labor. So the service guy said today it will be $150 for the repair, turns out that was only for the parts! They then charged us the 109 on top of all that. He was here for 40 minutes and the bill was $272.58. Right on the bill it says the labor is $30 for the first 30 minutes then 15$ for every 15 minutes there after. So the labor costs should have been 45$ max. Not to mention they do not even warranty their own parts or labor, so if it goes out an hour after he leaves or doesn't work at all your just out of luck! Be very careful what company you go with when putting in a new water softener. This is a company I will never be using again. They don't warranty their own parts, or work. Then they charge you 109$ to drive a piece of paper to your door for a rebuild quote??? That is something that could be given to me verbally over the phone or by email for FREE. Such a scam. Don't go here, way over priced, misleading information will be given to you, and rude customer service. Lesson learned!!