Nick Black Review of The Pep Boys - Manny, Moe, and...
So let me start how I have been going to pep boys ...
So let me start how I have been going to pep boys in greensburg pa for years I buy all my tools and car parts from here and have spent thousands of dollars at pep boys. I always bought my tires somewhere else because of the price but I decided I would buy my tires because they were having a sell buy 3 get 1 free. So I bought in and bought some cooper tires in September of 2016 first off even with the sell I still spent $900. I told them I wanted an alignment and they said oh we forgot. Do you want us to take it back in and do it it ll take about an hour after I waited for almost 3 hours. So I took it somewhere else to have my car aligned. Then in April of 2017 all 4 of my tires were already worn. I do not drive 90 miles per hour or go out doing burnouts like the guy at the counter insisted but my front tires were way worse than the back even though all 4 were already bad I told the guy I think there is something wrong with the front end he said they would look at it. He told me it was my alignment. I was actually pretty excited because they were able to find out why my tires were worn and they were going to give me 50% off and prorate it. I finally got my car back with new tires and the alignment done. I looked at the bill and it was almost $800. There was also 5 charges I was not aware of he said that they stripped one of my wheel studs so had to replace the lug nuts because they couldn t match the socket that I have so now I have 2 different sockets. Then in October of 2017 wouldn t ya know it I have a chord showing through on my front passenger side tire. When it s time for inspection so I took it to another garage and the guy said whoever did your alignment royally messed this up. I took it to pep boys for an appointment I made at 3:00 for the new tires again! I showed up early because I always do no one even came to the counter until 3:15 he said he had to review my car to see how to charge me. He then told me they can prorate the tires again and for my bad experience he will give me 50% off.. again! He told me my bill was going to be $274 for 2 tires. How is 50% off still $134 a piece?!?!? So whatever just fix it and I won t be back! Then I asked him what time will my car be done I m going to go to a near by store and wait. He said oh it ll be done by 4:00 but give us till 4:15 just in case. I came back at 4:30 my car was sitting outside so I went to check out the new tires. My car was never touched! I then walked in and once he saw me come in he said oh I apologize we re pulling it in now. Next thing you know it is 5:30 when my car is coming out of the garage!!! I will not be going back. Especially seeing these reviews and knowing I m not the only one. If I could give you guys 0 stars I would!!!!!
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