preston wilson

Review of rateGenius, Inc.

The service was very helpful in finding a loan tha...

The service was very helpful in finding a loan that would save me over a $100 monthly. This in turn brought my Debt to Income Ratio down. The staff members were very helpful and kind. My lead 'handler' was informative and surprised/appreciative of my in depth knowledge around the whole process of refinancing a vehicle loan. They respond to text messages, which was convenient during this scary time with COVID-19 going on. I do have some constructive feedback to help users going forward.
I used Experian's link to start the search while checking on my credit history. Even though i did not put in critical information(SSN, Address, etc) they still were granted access to my credit and found creditors. It was a little dis-jarring but I accepted the fact that it may have been listed in the EULA I accepted.
The guy (I guess by standard) added Gap insurance to the loan without informing me that i could have paid that portion upfront saving dollars on the loan. It was not until i was signing all the docs that i found that i could pay this upfront. When i tried to change it, i would have to re-run my credit to get a new deal(potentially losing this deal) to lower the loan and remove the Gap insurance. VERY frustrating.
Those items seem a bit deceptive, but are they are legit services so I took the deal and will figure out the Gap later. Just be sure to ask if they are adding any services before they send loans to a creditor for approval, and I did, he "forgot" that he was adding GAP. I don't fault the company, I only took one star.