We recently changed our phone service to Star2Star...

We recently changed our phone service to Star2Star and the set up and transition has been nothing short of a mess. Star2Star repeatedly dropped the ball and made careless mistakes, all of which have cost our company thousands of dollars because we were forced to keep our old phone service active for an extended period of time. At no point in time did I ever receive a phone call from anyone to discuss what was happening or to apologize for all the mistakes. It is very troubling that no one in this organization would be professional or grown up enough to accept responsibility for their mistakes -- very, very poor customer service. We requested a credit to our bill to compensate for the additional expenses and hassles and all we received was an email to our dealer that read "Unfortunately this was not approved". I would never recommend this company.