Kevin Webb

Review of Raffaello Hotel

Beware this is NOT worthy of a Chicago 4 star hote...

Beware this is NOT worthy of a Chicago 4 star hotel rating. From bell hops that didn t even open the door, we re on their phone most every time we entered and exited the hotel. the valet parking runs 67.00 a night and the valet called us at 8:30 A.M. in the morning on our check out day to inform us our car was ready outside, when we never called for our car. Check out was listed as noon we had to pack up fast and skip breakfast as he told us we needed to move the car ASAP. The room was spacious on the plus side but with blood stains on the bed, stains on the floor (many) stains on the furniture and many broken items in the room that were in need of repair. Hotel windows were in need of cleaning and looked like it had been a while since the window cleaners had been there .To top off the disappointment in the sad status of the room the manager on duty was unwilling to do anything about our stay experience and simply said the hotel had started renovations but unfortunately they were not done and that I could call on Monday and speak to the GM. ( glad that the hotel feels this is a good excuse for the poor conditions and lack of professionalism from staff as if you read back from reviews a year ago and this was told to people as well ) I have stayed in hundreds of hotels as I travel often and this hotel should be a 2 star hotel at best very disappointed