Artur Schreiner

Review of Kaufland

I filled up the tank here in May (tank was almost ...

I filled up the tank here in May (tank was almost empty) and had problems with the engine shortly afterwards. Then I went to the ASW workshop in Neckarsulm and left my car right there (engine control lamp was also on). Shortly afterwards, the expert employee called me and asked if I had refueled recently because the tank was still full. "Yes, at the Kaufland petrol station 3 days ago" - he replies, ahja then I think I know why. A few hours later he called again and confirmed that it must be the fuel. Fuel was exchanged. Everything that has to be changed in such a case also. Vola - Everything is top again, also full throttle response, etc ... This tank filling cost me ~ 590 . Submitted the report with the invoice to Kaufland but according to your insurance company (2 months later) bad luck. The workshop didn't keep the fuel so I can't prove anything. A report from a well-known Audi workshop showing that the tests demonstrated that it was the fuel is not enough. Apparently after the check on the part of the insurance company it was determined that this is not a question of bad fuel. Yes, great, what else should it have been, I don't get up in the morning and think ahja today you could pay 590 for a tank change ... I come from the hotel industry and often have to deal with complaints. This is about banal things like the beer wasn't "cold enough" the plate wasn't "hot enough" the climate couldn't generate -4C ... the parking fee of 9 is much too excessive, I didn't know that the cancellation fees were like that etc ... many of these complaints even come from employees of the Kaufland company. In order to make them happy, we give everything, even if we are even in the right and could theoretically prove it (unfortunately really so in the hotel industry) ... it is called absolute service (customer-oriented) one tries to bind the customer, to make him happy do. I never received an apology from Kaufland (I could have lived with that and would still have remained a customer). But this never existed, why should I? Service? No result, we are a global corporation, what do we care about small customers? Sorry just doesn't work. I'm very annoyed and have now managed to do it that way. Here, customer loyalty and complaint management should be trained as a matter of urgency. I know that there are employees for everything at Kaufland ... but those responsible in this area probably not. Probably on short-time work ... Would have liked to remain a customer. Thank you for this great tank experience, I book it as a life experience & of course, as a global corporation does, just don't go into it. "Copy and paste" formulations are international standard.