Hit and miss. Good inventory and good customer ser...

Hit and miss. Good inventory and good customer service if they have what you need in stock. I bought an in stock Klim Jacket last fall and a pair of in stock BMW gloves in January. The clothing sales manager was
Awesome for both purchases.
Last visit a week ago I tried on a pair of Daytona Roadstar boots. One of their most expensive boots at $650 retail. Awesome boots. I was ready to buy but they didn't have my exact size. I left my name and number and they were supposed to call back next day after talking with their supplier to see if they could get my size. A week later......still no call back. I will order the boots from an online supplier Monday. I will have them in 3 days.

I called parts desk a week ago on a different requirement and asked if they could get Wunderlich parts....... Specifically a duffel bag. Parts guy said yes and I even provided the part number but he said he was too busy to check. I provided my name and number for the 2nd time and he said would call back next day. I was shocked that no one there could look it up while I was on hold......even more surprised that a week later I still havnt recieved a call. I ordered the bag and a few other items for my bike totaling over $400 in USA funds on Friday from Wunderlich USA direct. All items in stock and shipping Monday. I will have the order by the end of the week.
It's no secret that online shopping is the biggest threat to brick and mortar retailers. I prefer to shop local and support local business where possible but seriously guys I shouldn't have to chase you. This is lost business of well over $1000 that was totally avoidable with a bit of followup effort. This can't of customer service can't be helping your vendor quotas.