I have been chipping away at my AA degree for a fe...

I have been chipping away at my AA degree for a few years now. The advising staff are wonderful! The instructors are great too! The front desk staff are amazing! The reason I am giving TWO stars is because of the terrible financial aid office and lack of accountability. The financial aid staff make me feel like the biggest inconvenience to their day. They are condescending, unhelpful, and unprofessional. I have spoken with several financial aid staff members over the years and continuously have the same awful experience because they do not want to help but would rather complain about their job and even say not to call! Why is there even a phone number to speak with these people who do not care to treat students with decency and respect? We do not know all the answers and call for their expertise, but some are too busy eating snacks on the phone and treating me less-than for not knowing their job. Being in customer service, I should expect friendly and helpful staff on the phone and in person. I am almost done here but please, for the well-being of current and future students, require these staff attend customer service training ASAP if they are going to continue in public service, or better yet, hire new, kinder staff who care about students and their jobs. The current financial aid staff are giving Lake-Sumter State College a terrible reputation to the point I can no longer recommend my own college.