Ana Torres

Review of GAINSCO

I am extremely upset! I called the company because...

I am extremely upset! I called the company because my premium jumped from $138 to $479, they proceeded to say that an additional driver was added (without my consent) because this individual whom I do not know used my address. Therefor he was a possible driver and was added. When I clarified that he was not living here nor did he drive any of our vehicles they said they would exclude him. I asked if I would be refunded the extra $300 dollars charged and they said there was no guarantee. I m upset that they would just add someone and charge me over $300 without talking to me. Worst company ever! I wish I could give it 0 stars! Plus thanks for the 30 minute wait to talk to someone only to help me with absolutely nothing! I will definitely be taking my services else where.