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Review of The Westin Los Angeles Airport

This particular Westin was absolutely the worst I ...

This particular Westin was absolutely the worst I have ever seen in my life. It started out with their shuttle never picking up at the airport and then when it finally came just drove right by. I tried calling to find out where the shuttle bus was but nobody answered I let it ring forever and called again and again what kind of business is run that way. Then when I got to the hotel they assigned me a room. When I went in, it was gross it looked like you were staying in some buddies basement room. And it smelt like a moist damp basement really stunk like it was waterlogged disgusting. Then they moved us to another room. When I checked in they needed a credit card on file for incidentals and they did a pre authorization hold. Halfway through my stay they told me I needed to do another card because I didn't do the hold although I know it did because they're little machine showed it did and my credit card show that had a a hold on it but they insisted they wanted another card and they put another hold on that one too. I showed them and they go oh well our mistake. I ordered room service but it got held up because they wanted me to change the card because of their mess up. Then they deliver the food later on after it's been sitting for a long time because of the card problem now I have old food. They said it should be fine but I told him it's cold. Never heard back. I asked to talk to a manager. No manager ever came. I would steer clear of this place at any cost the place is a wreck. You pay for a nice place you expect something nice Motel 6 would have been a step up from this. And this review is only telling a few things. I don't want to elaborate on all of it because it would disgust you. The pictures I took that are attached came from there good room the first room with a thousand times worse and I didn't even attach the really disgusting pictures. I'm trying to be nice.