I rented 5 laptops and 2 projectors with screens f...

I rented 5 laptops and 2 projectors with screens from these guys. Nothing but problems. When I booked the rental, I asked how big the screen was and I was told it was 6' Wide, I explained that I had 2 of my own screens and it was very important that the screens were 6' wide. I was assured that would be no problems. When I arrived to pickup the rental, I was told that they were out of 6' wide screens and I could have 4' wide screens. I explained that when I ordered it with Eddie, that I explained that I needed 6' screens and he told me that would be fine. I was told that Eddie wasn't in and they only had 4' wide screens. The clerk told me that one didn't come back from a customer yet and the other was broken. I took my rental and left.

Once arriving at my venue for my meetings, I setup each laptop. One of them have some software issues and I had to boot it 4 or 5 times to get it to start properly. Once it was started, I left it on just in case. Another unit did not output video, kinda useless when I rent it to use with a projector. I called them but it was after 5pm so they were closed. I went back the next morning to get a different computer for the one that wouldn't output video. Finally, all set.

Upon return I explained to the clerk about the problems I had with the laptop, he asked me it the rest of the computer worked. Yes it did, but without a video output for a projector it is kinda useless for PowerPoint. I was told I would need to talk to Eddie and there was nothing he could do for me because the computer worked. I emailed Eddie and explained my situation. I was told there was nothing he would do regarding the wrong screen sizes as screens are free. I explained that I rented the projectors from him because the price included Screens and when I called him he told me they were 6' screens. After having to rent the screens from somewhere else, it was way more expensive to get the projectors from him plus I had to run around and deal with all this silliness. He told me that their prices are very good even without a screen and there was nothing he would do. Regarding the laptop, I was told that the laptop worked fine. Which is a different story then I got from the clerk when I exchanged it. Finally he agreed to give me a free extra day on a future laptop booking of 2 or more days. This seems like an useless offer in my opinion. All and all, the products that worked were old but okay, the ones that didn't were useless and the customer service was awful. If you are looking to rent computers, projectors or screens keep looking if quality and reliability is important for you.