I leave tomorrow and I can't wait I was given a na...

I leave tomorrow and I can't wait I was given a nasty dirty room . The mattress was falling apart (I will post photos) I took the sheets off (because I had bite marks ) to see if I saw any bed bugs and the mattress looks 100 years old. The tub and sink had hair , stains, and even a scab in it. (I promise I can't make this up) it's my birthday trip and they left the information off my room so I didn't receive anything special (as I was suppose to ) for my birthday I told the lady about it she said my travel agent didn't put it down but when I showed her where he did she didn't have much to say. The custom service besides the room issues as far as how nice everyone is 10/10 the people at the bar and in the restaurants are very nice. The drinks aren't strong but have a good taste to them but to be honest I wouldn't recommend this place to anyone I paid right at $2000 and that's not included flight for this trip to have to stay in a dumpster