Mara L.

Review of Iberostar Gran Hotel El Mirado...

This adults-only hotel is very nice and located ri...

This adults-only hotel is very nice and located right next to Playa del Duque. It is considered one of the most expensive and exclusive hotels in the area. We were told that major Spanish soccer players used to go there.

While we liked the overall look of the hotel, we were a little disappointed with the dinner selection. We had half board booked. Breakfast was okay, but dinner left both my husband and I wanting more. We stayed for 9 days and there was just not enough change from day to day. Last year we stayed at a comparable 5 star hotel in Rhodes and every night they had a different dinner theme (Greek, Italian, Japanese - you get the idea). When you stay 7 days, they give you the option to dine 2 days during your stay at their other on-site a la carte restaurant. We wanted to check the menu before we decided because I am a Vegetarian and wanted to see if they offered options for me. The young lady at the front desk told me that I should download the Iberostar app and just check the menu there (quote: we are paperless). Ok, downloaded the app as told and checked the menu where I found a few nice vegetarian options. We booked a table through the front desk and arrived at 7:30 PM at the restaurant. There were a few nice tables that overlook the pool and we thought one of them was reserved for us. However to our surprise the waiter told us that these were reserved for other people and our table was in the back (like way in the back with one view at all). There was only one couple except us in the restaurant and they had a wonderful view of the premises, so why not giving us a nice table as well? And guess what? The menu had NO Vegetarian options LOL we asked the waiter and showed him the app that we were told to download, but he just said that the app was outdated. They did not even offer to make me a Vegetarian dish... that was very disappointing. We left the restaurant and went back to the buffet one. Needless to say, we were not impressed. The issue was addressed at the front desk afterwards. They apologized and said they will come up with a solution, but to our surprise we did not hear back from them at all.

What took the cake was that during check-out when we were presented with our final bill, my husband realized that they charged us with a 30 euro bottle of wine. Hahahaha... I am pregnant and don't drink alcohol and my husband only had one beer during our stay. They took it off but were not apologizing at all, which I would have expected.

All in all the hotel is nice (as you can see in the photos), but the service is not on a 5 star level. Maybe it were isolated incidents but we would not go back.