bought a package that covers my seats from stains....

bought a package that covers my seats from stains. So far NO service. Bought the package through Kia which covers some other useless stuff for over $2000. Called Sym Tech directly was asked why am I calling. the dealership needs to call. Super frustrated and feeling riped off. Been trying to get this services for over a year.

EDIT: So a few months after posting this review, Bill contacted me, said no claim had been forwarded from Kia. and he would assist me with getting my car detailed. I got it cleaned and as promised sent me the funds to cover the cost. Even though months had gone by, I still appreciated to get the acknowledgement as better late then never and of course people deserve the opportunity to defend themselves and make things right.
Although this entire situation took a long time once Bill connected with me, I did feel he did want to make things right. So for that Thank you Bill.

Obviously I cant give the company a 5/5 at this time. However, I did buy a lifetime warranty so there will be another opportunity in the future to redeem themselves by making the experience smooth from the beginning. Which could earn another star.