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Review of Norman Y. Mineta San Jose Int'...

Lots of money spent, but...

Lots of money spent, but...

I first flew out of the old terminal at the South end on a turbo prop long thin plane with tight 1-1 or 2-2 seating. 1950s flying to LA to see GPs. The Attendant could barely walk down the aisle not being a midget.

In the 80s the East side southern white terminal had very long walks. That bldg is now replaced. We "lost" several 70# boxes of Alaska sockeye salmon and huge halibut we caught flying back from Yakutat, Anchorage, and SeaTac on the same fumbling unfriendly airline; we applied for a check for full retail at famous sj fish store and finally got it. Same "award" unmentionable airline told us bear spray in our checked bags for 30yd Griz on Situk River was "ok" 3 times, then confiscated $35 REI big canister and holster at the gate!

A couple years ago I flew out of the East side northern terminal, parking in the too small new garage. The airline to Hawaii at the end of the terminal told me to be there "2 and 1/2 hours before the flight" which I did. 3 years in a row. The gate agents weren't there yet for another hour! There is/was totally inadequate seating, telling me it was "designed" to make us stand and wait, with luggage. Went outside!, It was much faster to check my bag at the curb than the counter. I was sent to the "fast security line" but directed into the long slow security line by a low skill guard. Lots of low skill workers. Only 1 restaurant had a tasty breakfast. On the drab white walls 5hr flight the attendants mostly hid in the back galley and kept us in our seats with bumpy air the whole 5hr flight! When I came back the pick up curb on the other side is too short and too crowded, by design.

And so it goes, stumbling and fumbling, at SJC.

Jan.2020,,,
Flying Southwest to Maui.
Checked 2 duffels at curb counter.
Very dirty, nut shells on counter!
Agent said Airport was Suppose to clean, but did not.
Tried to call SJC "customer service" but no answer.
Phone tree to "Admin. Offices" is too long and they didn't want to hear about it, "call Customer Service"!
Typical low performance standards.