Ramy S. Gergis

Review of Tri-City Medical Center

Yes this one star is because of A.M.! We are not a...

Yes this one star is because of A.M.! We are not arguing about the rules and policies here, but the way she dealt or handled the situation is very very very incompetent and rude. My wife got admitted for gallstone removal, it's her first ever surgery and she was terrified. We are aware it's a common surgery but she's still terrified. Unfortunately we don't have any family near by or in the whole county and what makes it harder, we have a baby. No one told us anything about the baby except positive comments and how cute the baby is, no one mentioned or even advised that the baby shouldn't be there. My wife asked several times for help with feeding our baby with bottles (because baby only takes breast milk). A.M. turned our request for help to "this baby has to get out of here PERIOD!" We have been admitted for HOURS with the baby and we got admitted before WITH THE BABY, but the moment we ask for helping, she felt it's a responsibility she doesn't wanna deal with. We tried to explain that my wife needs me and she's scared and no one can be with her except US! A.M. didn't care and she gave us an hour and then cane back with a security guard to kick me and the baby out and leave my freaked out wife alone! She didn't care, she was not sorry, she just kicked us out! Other nurses were nice and explaining the situation which is totally understandable that the baby is exposed and it's not good for her, but the situation of being kicked out in front of my wife freaked her out, elevated her heart rate and temperature because of the scene! I intend to leave but at least make my wife feel it's ok and ask someone to come and take my place, but again she doesn't care and doesn't want to wait and inconsiderate of how hurt or bad my wife feels or scared she will be all alone! A.M. is not even sorry. She didn't even wait for my wife to fill up some breast milk for the baby. I left with a crying baby having no idea how and where to feed her! Other nurses and even the nice security guard were sorry and surprised for what A.M. did, but not her!!!!! I immediately contacted my lawyer whose more than happy to help as this made my wife's experience much more complex.

Rules are respected but should be explained as well!!

UPDATE: now after surgery, we were told by THE DOCTOR that it should be ok to breast feed the baby! I even asked other nurses later if I can have more formula, they responded that it should be ok to bring the baby to her mother and have her breast fed! No one mentions anything again about the baby, no one harassed us which makes it even more personal that the lady in the morning was taking it on a personal level. We have dealt with over 10 different RNs for the past 24 hours, not a single one advised or even said a comment about the baby having to leave except for A.M. All other RNs are apologizing for the harassment she did and all said it wasn't necessary!! Baby drank only 1oz in the last 14 hours and she is starving, but finally eating her moms milk!!