TECHnicallyChelsea Review of Chancellor Hotel on Union Squa...
When I entered my room I noticed there were 2 twin...
When I entered my room I noticed there were 2 twin beds. I travel all of the time for business and have never seen two twin beds in a hotel that cost over $200 per night. I then called guest services and was told that they were sold out so I had to stay in the room. The front desk attendant was extremely rude when she relayed the message to me and her response was in less than 3 seconds so I doubt she even checked. I then went downstairs and was told the same thing. When I asked to speak with a manager, I was dismissed and told nothing could be done because I booked on Hotel Tonight. Customer service is a direct reflection of how you feel about your job. That being said.... this has been the worse hotel experience I've had in the last 2 years and, I will not be staying here again. I also DO NOT recommend anyone staying here.
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