Got in an accident in October 2019 and sent in my ...

Got in an accident in October 2019 and sent in my claim shortly after. 6 months later they pay HALF of what is owed. During these 6 months I tried to contact them constantly but I wouldn't get any answers. I went as far as asking my loan company and dealership if they heard from them/received payment. The dealership was never told that they filed a claim on my vehicle. Currently trying to get them to pay the rest of what they should've paid the first time. This company is a waste of time and will gyp you of your own money.