Shae Rouzan

Review of Harrahs Resort & Casino

This place is unprofessional and not worth the win...

This place is unprofessional and not worth the windy drive through the pines. The one star is representative of our kind bartender Kate.

On our second day here, housekeeping came in on my dad while he was resting, disregarding the courtesy card on the door knob, and told him he had to leave, this was at around 11am. Me, my mother, and brother were downstairs at the pool when my Dad comes to the bar telling us what happened. We thought he had misunderstood housekeeping as we had not booked two different rooms for two different nights.

When we returned to our room from the pool we received a phone call saying exactly what my dad had told us. The front desk was trying to get us to move from a 2 bedroom to another 2 bedroom which made no sense. After going back and forth, my mother finally spoke with a supervisor who refunded us for that night and we gathered our belongings and went home. The kicker: After going back and forth for over an hour, he says we can stay in the room *cue heavy eyeroll*

I say all of this to say: This was such a shocking and unrelaxing experience that I will never be back. Also, they tried to do the same thing to my aunt (mind you it was her birthday!), however, she was able to stay in her room while we, on the other hand, were over the entire pointless extravaganza and were ready to go home.