David Green

Review of King buick buick gmc and king ...

They had my truck under warranty for a full day. ...

They had my truck under warranty for a full day. When I got the truck back the problem was not fixed.
The service manager told me it was a Chevy defect and he did not know how to fix it, call Chevy. I asked to speak to the customer experience manager and he told me they do not speak to customers directly. After calling Chevy they confirmed he should have called me. Save the hassle and take your vehicle somewhere competent and truthful.

In response to Kevin's reply King GM did TRY to fix it and failed, but when I called King the next day was I was told they did not know how to fix it and would not look into it further. Although there were feasible options on the table to resolve this they went with "This is a known GM defect but I do not know how to fix it." Basically good luck with the next guy. I did follow up with GM and they were shocked that a GM certified dealer did not work to correct the issue and instead sent me on my way. GM specifically asked if I talked to the customer experience rep at King, which I requested to talk to at the time of the service, and was told "In my 20years of exp they have never talked to a customer." King GM did provide some excellent advice I would recommend to all which was "Try another dealership."