Being a student once, I tend to support students, ...

Being a student once, I tend to support students, especially in hands-on training for their future career. I was impressed by these students organizational skills from the minute I walked in. It was very crowded, but I was promptly greeted and met a Future Professional soon after. Since I have thick hair and wanted a full highlight, I was told that it would take about 2 hours, but was actually there for 4.5+ hours. I saw a joint effort of teamwork and willingness to help each other reach their goal. However, I was disappointed at one of the instructor s attitude. She, Ms. Monina as the students called her, came to me when the student went to get supplies, touched my hair without introducing herself. Until the student returned and Monina started giving instructions, I realized who she was. As time went by, the student asked her questions, but she just replied vaguely, without really answered the questions. What made me question her professionalism was when she dropped one of the latex gloves on the floor, a student help her pick it up. Without getting a new one, she fumbled to put the dirty glove from the floor on her hand, then dropped it again. This time, she instructed another student to pick it up, made a joke about it, put it on her hand, and touched my hair. I was in shock! She was for real or what?! When the student repeatedly told her that she needed help to finish my hair, Monina said that she d highlight the back of my head, but never followed through. She set a goal for the student to finish in 2.5 hours, but didn t keep her abreast with the guideline. The student had to ask another fellow to help her. Then, 30 minutes before closing time, two more students jumped in the rescue; however, it was not enough time. The student had to tone and wash my hair before the color soaked through. In other words, the time and efforts these students put foils on the back of my head at the last hour were not productive. Finally, another instructor together with 2 more students rushed in to finish up while Monina was nowhere to be found. After 4.5 hours, I left with a mishmash highlight in 3 different styles. I understood the settings was intended for students to practice and offered the community services at a discounted rate; therefore, I didn t expect much. Had the instructor paid more attention and guided her students along the way, the outcome would have been more satisfactory. I witnessed the students working very hard, yet helplessly grumbling about this instructor among themselves. Sad to say, but Monina s attitude not only reflects her own professionalism, but also the school s reputation and code of ethics. Perhaps, the teacher just had a rough day. But, whatever the case it might have been, hopefully the school has a standard operating procedure and takes feedback/reviews from students as well as customers seriously.