Poor customer service. I ve never had so many issu...

Poor customer service. I ve never had so many issues with a bank before. There was an issue with my loan that I had called to have it fixed. The clerk assured me it was taken care of but unfortunately it wasn t. When I noticed it wasn t fixed I called in a second time figuring it would be a simple process to smooth things out.

I called and spoke with marisol who said she needed manager assistance to rectify the problem and I was told I would receive a call from their manager Veronica. I never received a call so I decided to take the initiative to call again. The manager Veronica was very rude and condescending. She never apologized for not calling and had a very unhelpful attitude. I tried explaining to her that I had spoke with a clerk months ago and was told the issue was resolved but it wasn t. She replied at the end of the day, it s your responsibility to make sure the clerk did the correct changes . In my opinion that is just placing the blame on the client for their employees incompetency.



Update: just received a call from Pedro who was very helpful and empathetic to the mistake. He apologized for the clerk not making the necessary changes and fully resolved the issue. I m adding a star for his helpfulness but unfortunately due to the poor treatment from Veronica I can not recommend this bank.