This place manages the Colorado Athletic Club loca...

This place manages the Colorado Athletic Club locations and this review is in response to dealing with them about a falsified debt that they sent to collections.

CAC locations and the employees are fine. What is horrible is dealing with Wellbridge management and finance team, who lack any sense of customer service and respect towards the community.

I canceled my membership with them in person in September and also reminded them by phone/email when they asked for payments months later. It seems they lost my cancellation request and, although I never used the club after the day I cancelled, they then kept charging me, month after month.

When I reminded them that I had cancelled and would not pay more than the last month, Ginger, Fred and the Wellbridge team stubbornly refused to accept their company's mistake and offer a sensible resolution. They then sent the trumped up bill to collections, which I'm fighting and will easily win.

The fact that they treat legitimate customers like this is appalling. It is horrendous customer service and shows complete lack of respect for clients. It's a waste of my time, but I'm willing to do it to ensure this doesn't happen to future potential clients (who will now hopefully go to a different gym). Read through all the other reviews on the CAC reviews detailing a similar story. It's pretty effed up.

Wellbridge team - get it together.