*BEYOND DISAPPOINTED*

*BEYOND DISAPPOINTED*

We hired DLS Events, LLC to cater our annual Christmas & 25th Anniversary Party. We began the search for a venue & caterer in June, settling with DLS, as they were the preferred caterer for the Venue we chose. We were expecting approx. 175 guests to attend this elegant event.

The event was scheduled to begin at 7pm, lasting until 11pm.
The food was set out an hour prior to the event, w/out chafing dishes or iced housing, set on plain serving trays. By the time the guests began arriving at 7pm, the food was ruined. The eggrolls & potstickers were only good when they were hot. The cheeseboard didn't have proper utensils to cut the large wedges of cheese. The sliders were cold, dry & flavorless, the cheeseburger sliders had no cheese, and the buns were hard & stale. We also paid for Mac&Cheese Bites and Lemon Bars, which we never received. All the food was to be gourmet, fresh and made by hand in the on-site kitchen.



We were charged for 5 attendants. We saw one at set-up, one at clean-up and the other catering staff were running back & forth, with trays of food, between the kitchen at our venue out the back door to some other location.
The food was put away at 8:30, 2 1/2 hours before the conclusion of our event. Many guests went hungry, as they were met with empty serving trays and minimal leftovers , far less than expected for the number of guests in attendance.

Overall, we were terribly disappointed in the quality and presentation of the food we paid good money for, and the level of service we received during the event. We were promised an elegant gourmet event.