My baggage was in luggage storage underneath & whe...

My baggage was in luggage storage underneath & when I got to destination my bag was covered in urine from on board toilet!! Second time travelled with them no issues. Third time it wasn't made clear to me through the app that my trip was operated through their partner operator therefore I missed my bus!! Have spoken with hot line displayed on ticket & they have been unhelpful & advise it's not their department.