Mad Kow

Review of Empire Today, LLC

We contacted Empire to have our basement floors re...

We contacted Empire to have our basement floors redone and the work crew was scheduled to be here Wednesday February 28th. Due to damage to the basement from flooding the installer decided it needed to be rescheduled. A crew was fixing our basement the same day due to the extent of the damage. I verbally said Thursday would be fine but due to my schedule I called Empire later that afternoon and rescheduled the appointment for Friday March 2nd. The workmen arrived on Thursday March 1st and my wife explained that I had rescheduled the appointment. the head of the work crew argued with my wife that they were supposed to do the flooring that day. My wife apologized for the miscommunication and he continued to argue with her. The installation could not happen that day because no one would be home all day. She apologized multiple times but the installer became sarcastic and nasty in his tone. I contacted Empire regarding this situation and we were reimbursed an acceptable amount of money for our troubles. I was assured us that a different crew would return on Friday March 2nd to install the flooring and the installer would not return.
On Friday March 2nd the SAME installer and his crew returned to install the flooring in the basement. He apologized to me for the scheduling mistake. I told him that I wasn t pleased with the way he spoke to my wife. He apologized and complained that his supervisor often makes mistakes regarding scheduling.
Later that evening after the installer and his crew finished the floor my wife and I noticed that the floor is not flush on the stairs. We contacted Empire regarding this and we were told an inspector would be out to review our concerns on Friday March 9th.
In the early afternoon of Friday March 9th, a customer service representative called to ask if we were satisfied with the inspection performed by Empire on our floors. I explained that nobody had come to our house yet or contacted us with an estimated time.
In the evening of Friday March 9th, the inspector called, who was the original installer, and said that he wouldn t be able to make it and said that he could come Saturday March 10th. I took a half day off of work so that I could be home to answer any questions that the inspector would have. I understand that scheduling can be difficult, but I would have stayed at work had I known that the installer would be unable to keep this appointment.
My wife feels uncomfortable with the installer in our house and it would be better for everyone involved if someone else was sent to our house for any issues regarding our flooring from Empire.
The salesman, who sold us our flooring told us that the installation crews at Empire were top notch and we were very confident when we placed our order. He mentioned that Empire specializes in custom blinds. We were really excited as we need blinds replaced in our living room. After this comedy of errors, we are regretting choosing Empire to work on our basement and are no longer planning on ordering blinds from your company.