Our granddaughter is visiting us (her grandparents...

Our granddaughter is visiting us (her grandparents) out of state and tried to log in to her FLVS Flex account. She was unable to login and needed technical support. She called the 800 number listed, and was told she was caller number 98. She was on hold for SIX HOURS AND 3 MINUTES and still had 23 people ahead of her when all of a sudden at the 6 hour and 3 minute mark she got hung up on by FLVS. VERY FRUSTRATING!!!!!!!!!!! Right after, we called again and the recording said to leave a message and press 9. We did that and the recording said it didn't recognize that as a valid entry. I sure hope that something is done with this very poor customer service from FLVS.