John Customer

Review of Bondi Icebergs

Genuine detailed review. Went yesterday. Great vie...

Genuine detailed review. Went yesterday. Great views are a given. However service was quite poor. As soon as I walked up to the reception to ask about pram access, I was confronted/demanded ID without even telling me what for or even asking why I was there. I was told it was access via stairs only, which meant I had to go back to my family and tell them to wake the baby and disassemble the stroller. Once done, with baby in arm and ID registered, she demands each family member sign in with ID while I have my baby in my arm abou to wake. Did she not see all this? It was obviously a massive inconvenice to do all that with a half sleeping baby and a dismantled stroller. Not to mention a long line behind us. We were very rushed without any knowledge of table arrangements. We get downstairs, to see a group of people coming down in a lift? Seriously? This 1 star review acts not as revenge, but in hope this will get noticed and service improves. After all, there are plenty of other places around. Food was OK though. Would go back to see if there is a different experience.