This company has been nothing but a headache, star...

This company has been nothing but a headache, starting with poor customer service and lack of communication with the local rep as well as the head office. At first when I ordered 3.5x magnification loupes with headlight, the loupes that came in provided no vision through one lens. When I finally was able to get a hold of the rep for repair, he forcefully tried bending the lenses which did not help at all. Therefore, I decided to send everything back and get another design (downgraded) and was told I'd get a refund for the downgrade for which I still have not. It has been several months that I have been waiting for these loupes. Given the lack of communication and support from them, I decided to fully return everything, having no loupes or headlight and still waiting on a refund. Essentially this company will do nothing but waste your time and give you the run around